A tension is growing between the expectations and reality of work. People want flexibility, but employers are yet to find ways to tighten up working culture not to rely on individuals’ visibility.
The widespread adoption of remote working will doubtless be seen as one of the most significant digitally-enabled behavioural milestones of the decade. It has limitations, but it also invites the possibility of righting some of the wrongs that have crept into the design of working environments. However, more work is needed to avoid the worst of both.