Internet-era innovations often arrive to tremendous fanfare. Most prove insignificant, but some have been behaviour-changing. Is the willingness to embrace the full spectrum of behaviours an indicator of success?
Broadcast media’s transition into the digital era has devalued it. There’s more to that than a spreading-out of viewers.
I like faceted search. I think eBay is my favourite search engine of all. But search facets have dropped out of fashion in interface design. If we got back into search facets, then interfaces of all kinds would be better.
An intuitive digital interface would follow users’ behaviour, regardless of their prior experiences with other interfaces. We’re not there yet.
I ordered an Uber to the railway station. The driver reached me within two minutes. This digital behaviour has become highly evident, and is truly habit-forming. Once you’ve hailed a ride through a digital interface, it’s hard to imagine ever going back to calling a dispatcher and waiting, and waiting. I acknowledged that I was […]